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INTRODUCTION
The Ottawa Paramedic Service is committed to service excellence as reflected in our Quality Service Model.
Quality Service - the target - is supported by five pillars: Excellence in Care, Patient and Community Satisfaction, Public Safety, Public Accountability, and Service Reliability.
Surrounding and strengthening those pillars are five drivers, which in turn are affected by the four framework areas. All are essential to achieving and maintaining success in delivering a consistent, top-quality paramedic service.
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